Removals and Reinstatements FAQs

At what point is a Representative’s account removed for inactivity?

A Representative would be removed for inactivity when their RPS updates in the 4th Campaign of inactivity. DSM’s should regularly review their Inactivity Report on the DMO to identify these inactive Representatives prior to removal and make contact with them to encourage that they place an order to remain active.

How do I help my Representative if they are at risk of being removed with a past due balance?

The DSM should work with their Representative to pay off their existing balance using a Promise to Pay or Pay and Sell agreement (if eligible). See the guidelines and request forms on the SMO under News & Resources/Credit & Collections. DSM’s should also review the document Money Management Suggestions for New Representatives with the Representative as well as encourage them to take the Beauty of Knowledge course on Money Management to ensure this does not happen
in the future.

How can a DSM remove a Representative account?

A DSM can go to their DMO, under the detail for that particular Representative and select the tab for Maintenance. Under Maintenance, select Removal and then choose the reason for the removal using the drop down arrow. Finally select submit Maintenance. A DSM can also contact a Manager Support Specialist with the account number and reason for removal.

What happens to a Leadership Upline’s Downline if a Sales Leader is removed?

If a Leadership Upline is removed, her Downline rolls up to next available Upline, if applicable. If no available Upline, the Downline rolls up to the District. For more specific details on reasons for rollup and when the rollup counts for earnings and title advancement / retention for new Upline, please reference Avon Policies for Independent Sales Representatives on the SMO under News and Resources/Policies and Procedures. It is also on yourAVON.com. 

Can a Leadership’s Downline be restored if they have been removed?

A removed account, 1-5 Campaigns, will automatically have the Downline restored if the account is reinstated. An account 6 – 13 Campaigns removed will not have the account Downline restored automatically; this needs to be done manually via a request to a Leadership Career Specialist for a one time relink*.
*Reference relink request policy in Avon Policies for Independent Sales Representatives on yourAVON.com for one time relink request qualifications. 

At what point can a Representative no longer be reinstated?

Representative cannot be reinstated if they have a balance on a previous account. They must payoff their balance before they are eligible to be reinstated. In addition, for those removed more than 13 Campaigns, they must be re-appointed with a new account number and be provided the formal full Appointment process.
A Representative can not be reinstated or re-appointed if they have previously gone P & L, unless they went P & L because of a Service issue or Branch error. return to questions

Is there a charge to the Representative to be reinstated?

If a Representative is removed for 5 or fewer Campaigns, an account can be reactivated and there is no reinstatement
fee. If removed more than 5 but fewer than 14 Campaigns, a Representative may resume business after payment of a reinstatement fee ($15) and their original account number will be restored.
After 13 Campaigns of removal, the full Appointment fee ($15) must be paid and the full appointment process must be completed. In all cases, any previous balance must be paid in full to be reinstated or reappointed. 

What is the earnings opportunity for Reinstated Representatives?

Reinstated Representatives will receive 40% earnings on all full-commission items their first Campaign back at Avon, provided they place their order on yourAVON.com.

How does the automatic/self Reinstatement process work?

For Representatives removed within the last 30 days, who return to the yourAVON.com site and attempt to log in, the system will recognize that they have recently been removed and redirect them to the Reinstatement site where they will be provided with their current account information.
If they have an outstanding balance, they will be provided the opportunity to make a payment.
If they pay their balance in full, on the payment confirmation page, they will be presented with a message asking them if they would like to re-activate their account with Avon.
If they say yes, they will proceed to the self reinstatement screens to confirm their personal/contact information and to be reinstated.
If, on the other hand, the returning Representative does not have a balance, they will be notified that their account has been deactivated and are invited to reactivate their account at that time.
If they say yes, they will proceed to the self reinstatement screens to confirm their personal/contact information and be reinstated.

Once the automatic reinstatement request is made, how long does it take for the Reinstatement Process to complete?

The normal reinstatement process takes 24 hours to complete. In the event that there is an issue in this processing, it may take up to 48 hours to take effect. If the reinstatement cannot be completed automatically, the DSM will receive an email notifying them to contact the Representative to complete the Reinstatement process with the Representative.

Will the DSM be notified that a Representative was self-reinstated?

Once the automatic reinstatement has successfully completed, both the Representative and the DSM will receive notification that the account has been reactivated.
In the DSM notification, it will indicate the Campaign of reinstatement. If the manager would like to change the Campaign of reinstatement, she should send an email to the Contract Desk for her branch requesting the Campaign of reinstatement be changed, stating the correct Campaign in the email.

What if there is a Representative that we do not want to be reinstated (i.e. fraudulent or P&L accounts) through self reinstatements or any other methods?

For any such account, the DSM should follow these steps:
First, DSM should contact the Manager Support Specialist to request that the yourAVON.com tag is set to “deny access” (D-tag).
This needs to be done BEFORE the District Sales Manager removes the account.
Once the tag is set to “deny access”, the DSM can remove the account as Manager Removal or whatever reason best describes the situation.
Note that this “deny access” tagging will not allow the Representative to self reinstate and that the request may take up to
24 hours to be processed and block the account.

What if an account has been removed already and we do not want the Representative to be reinstated?

A DSM can contact Manager Support Specialist to have a yourAVON.com “deny access” tag (D-Tag) applied to the account so that it cannot be reinstated. Once requested, it may take up to 24 hours for that tag to take effect and block the account. If a D-tag is applied to an account in error, the DSM should contact Manager Support Specialist to research and remove it.